AB seeks Audience Safety & Hospitality Manager (f/x/m)

To strengthen the production team, we’re looking for a Security & Hospitality Manager.

Ancienne Belgique is a vibrant music temple in the heart of Brussels. With around 400 concerts and more than 300,000 visitors per year, AB is one of the top European concert venues. All this is managed by a motivated and professional team of about 60 employees.

Assignment

Together with your ‘Security & Hospitality’ team and the Production Manager, you are responsible for a safe, warm and inclusive concert experience. You are responsible for the physical and mental health and safety of visitors to AB and you contribute to a policy deterring inappropriate behaviour.
You are responsible for the daily planning and coordination of the ‘security and audience reception’ team (+/- 13 people). You take into account the (artistic) program and the predetermined budgets.
Crowd control and dealing with troublemakers, so that our visitors can feel calm and comfortable, don’t daunt you.
You have the right social skills to mediate incidents.
If necessary, you hold a safety meeting with the entourage of the artiest.
You provide appropriate procedures, briefings and checks. You organise education and training for external & internal employees, and stimulate their professional development.
In consultation and from an attentive helicopter view, you are able to make adjustments and improvements to operations while taking into account our core values.
You collect and answer questions from our audience that involve security & hospitality.
Together with the production managers, you ensure constructive contact with the local authorities and the neighbourhood.
You support the building manager in developing, implementing and monitoring the general health & safety policy within AB. You ensure that AB’s facilities meet safety standards.

Profile

You understand what a safe and inclusive concert experience means, and you are keen to further develop this for AB.
You have experience managing a team.
You can interact in a customer-friendly and helpful way with a wide variety of people. You keep an eye out for people in vulnerable situations.
You know Brussels through and through.
You have a verbal and written knowledge of Dutch, French and English. Knowledge of a fourth language is an asset.
You are keen to learn, flexible, stress-resistant and a team-player.
You combine strategic insight, communication skills and a hands-on mentality to achieve results.
You are able to regularly work weekends and evenings.

Offer

A full-time or part-time (50%) contract of permanent employment.
Remuneration according to the salary scale of PC304.
Reimbursement of travel on public transport between home and work, meal vouchers, group- and hospital insurance, 13th month, year-end bonus and numerous fringe benefits.
Ample training opportunities.
A challenging job, the best live music and great colleagues.

Application

Send your cover letter and resume to hr@abconcerts.be no later than 2 February 2023. Clearly indicate whether you are interested in a full-time or part-time position. The first selection interviews will take place in early February 2023. Commencement is possible as of 1 March 2023.

AB is open to every candidate. Selection occurs on the basis of competences, regardless of gender, religion, skin colour, nationality, sexual preference or disability. We strive for an inclusive operation that reflects the reality of Brussels: in the audience, on stage, and within the AB team.

AB is a forerunner in terms of ecology and sustainability within the cultural sector.

Environmental considerations form an essential part of all our decisions.